General Terms and Conditions

Preamble :

PERIOD (commercial name Perdième) is the seller of the products and services present on the site.

The merchant site www.perdieme.com (hereinafter "the Site") is an electronic commerce site accessible via the Internet network, open to any user of this network.

It is operated by the company PERIOD, SAS with capital of 1,000 euros, whose head office is 56 rue du chateau landon 75010 Paris, registered in the Paris Trade and Companies Register under number 887 723 898, intra-community VAT number FR40887723898.

The manager of the company is Mrs. Flore STIVIN-MORCHOISNE

The Site allows Period to offer its products (hereinafter “the Products”) for sale in France and abroad.

The Site is reserved for individuals and is prohibited for professionals.

These General Conditions of Sale (hereinafter “CGV”) govern the use of the Site and the services (hereinafter “the Services”) which may be offered there, as well as any purchase which may be made on the Site.

Any use of the Site implies the Customer's full acceptance of these General Terms and Conditions. Acceptance of the General Terms and Conditions is carried out by checking the box “I fully adhere to the General Conditions of Sale” when creating a customer account.

This acceptance is necessarily full and complete, any acceptance subject to reservation is considered null and void.

In the event of modification of these T&Cs, the applicable T&Cs are those in force on the date of use of the Services or the order.

These General Terms and Conditions are available in French.

For any additional information, customers can contact Customer Service at hello@perdieme.com

Art.n°1: The Products

The essential characteristics of the Products are presented on the Site in each of the Product sheets.

The customer is fully informed that the images, photos and colors of the items offered for sale may, however, not correspond to the actual colors under the effect of the Internet browser of the screen used.

The products for sale on the Site are available while stocks last.

If one or more ordered items are no longer available, the Customer will be informed by e-mail as soon as possible.

The Customer may then cancel the order for the item(s) concerned and be reimbursed, where applicable, the sums already paid, by credit to the bank account corresponding to the bank card used for payment at the latest within 30 days.

Art. n°2: Prices

The prices of Products sold on the Site are indicated by item and reference and are mentioned in euros.

The prices of the products are those indicated on the Site regardless of the place of delivery and are inclusive of all French taxes (TTC), excluding shipping costs, which are the responsibility of the Customer (see Art. n°8 for more information on shipping costs).

It is specified that customs duties and possible taxes requested upon delivery in certain countries in which the Products may be delivered, are not included in the prices and are the responsibility of the Customer (see Art. no. 9 for more information on customs duties when returning one or more products)

Any change in the legal rate of applicable VAT will be automatically reflected in the prices of the items, as soon as it comes into force.

The applicable prices are the prices displayed on the Site at the time of the order.

Art. n°3: Registration

When placing any order, the Customer is asked to create an account allowing him to see his pre-entered data and to benefit from promotional offers.

To do this, the Customer must complete a personal information form with the utmost honesty and is obliged to update this information as soon as necessary.

The Customer must also choose an e-mail address and a password which will be requested each time he wishes to access it.

The Client's personal information is thus protected by a password so that the Client, and he alone, has access to it.

The Customer is solely responsible for the confidentiality of his password. The Customer alone will bear the consequences of any fraudulent use of his password.

In accordance with the law of January 6, 1978, the Customer has a right of access to personal data concerning him which he can exercise in writing with Customer Service at the address hello@perdieme.com , without prejudice to the right which he also has to object for just cause to the processing of this data.

Art. n°4: Order Steps for concluding the sale

1- The Customer dials the address www.perdieme.com

2- The Customer adds the items to his basket

3- The Customer completes the account creation form

4- The Customer checks the elements of his order, identifies and corrects any errors made during entry by issuing an order summary.

5- The Customer verifies and expressly accepts the General Conditions of Sale of Perdième

6- The Customer validates the order, the total price and the all-inclusive price, by clicking on “Pay my order”.

7- The Customer receives electronically an acknowledgment of receipt listing the elements of their order. The order will then only be confirmed after acceptance of payment by the Customer's bank and receipt of the order amount by Period

8- The Customer receives electronically a confirmation of his order.

9- The Customer receives his package at the delivery address he indicated when ordering

The order summary will also be accessible on the Site in the “My account” section, “my orders” category.

Any order will only be validated after payment has been accepted. At the end of payment, a confirmation of the order is sent by Period to the Customer, by email to the email address indicated by the latter.

The Customer accepts that the invoice will be considered as proof of the contractual relations between the parties. The Customer will have the possibility to print the invoice sent with the order confirmation.

Certain Products are available for pre-order, that is to say they are out of stock but the stock will be replenished: in this case, the Customer is invited to pre-order the shipping time will be therefore extended and mentioned in the product sheet.

The payment procedure remains the same. If an order contains pre-ordered Products, the entire order will be delivered as soon as the pre-ordered Products become available.

Art. No. 5: Reservation of Ownership

The Products remain the property of Period until payment for each order has been fully received.

Art.n°6: Payment terms

Full payment must be made when ordering. At no time can the sums paid be considered as deposits or deposits. No cash on delivery will be accepted, whatever the reason.

The Customer pays for his order via credit card (Visa, Eurocard/Mastercard) via the secure platform implemented by Stripe (www.stripe.com).

The Site www.perdieme.com is subject to a security system in order to protect as effectively as possible all sensitive data linked to the means of payment used on the Site.

In accordance with the provisions of Article L 132-2 of the Monetary and Financial Code, the commitment to pay given by means of a payment card is irrevocable.

Any order placed on the Site implies the guarantee on the part of the Customer that he has all the necessary authorizations to use the means of payment made available on the Site.

Period reserves the right to suspend or cancel any order if it encounters difficulties in collecting payment.

The Customer may choose to save their payment details in order to facilitate their future purchases. This information will be stored securely by Period and will not be disclosed under any circumstances.

Art. n°7 Anti-fraud

Any resale of products purchased on the Site is strictly prohibited.

Furthermore, to combat fraud, Period reserves the right to block any order originating from a Customer account previously the source of fraud.

Art. n°8: Delivery

 For any order placed on the Site, we undertake to prepare your order within 24 to 96 hours (excluding weekends and public holidays) and within a maximum of 10 working days during busy periods (Christmas, sales, etc.) or item in pre-order.

When entering their order, the Customer must choose the delivery method offered on the e-boutique site:

- Tracked Letter, Colissimo, Mondial Relay for delivery in mainland France

- Colissimo or TNT for delivery abroad

Delivery costs are calculated based on the delivery address indicated by the customer and vary depending on the geographic area.

Delivery by tracked letter or Mondial Relay is free from 60€ of purchase for mainland France. Colissimo delivery is free for purchases over €80 in mainland France. For Belgium and Luxembourg, Mondial Relay delivery is free from 80€ of purchase. For the rest of Europe, Colissimo delivery costs are free from 100€ of purchase. For the rest of the world, Colissimo delivery costs are free from 150€ of purchase.

For residents outside the European Union, customs fees remain the responsibility of the Customer upon receipt (an invoice will be given to customs).

Delivery address :

The Customer can request that the ordered items be delivered to their home, to their office, to a third party, to their vacation spot, etc. He also has the option of having the items delivered to one of the natural persons of his choice.

In the event of an error in the wording of the Customer's contact details, PERIOD cannot be held responsible for the impossibility of delivering the item(s) ordered.

In the event of absence during a Colissimo delivery to the address indicated by the Customer, a delivery notice is normally left by the Post Office: the Customer can then collect their package from the Post office provided with a proof of receipt. identity within 15 days following the date of filing of this notice.

After this period, the package will be returned to the PERIOD company. Customer Service will then contact the Customer for a possible reshipment, the costs of which are the responsibility of the Customer, or without a response from the Customer, a refund of the order.

In case of absence during a delivery by courier, please contact us on hello@perdieme.com so that we can schedule another delivery.

In the event of absence in the event of TNT delivery, the Customer must have their tracking number sent at the time of shipment to plan a new delivery

When an order is shipped by a Customer via the PERIOD logistics platform, the latter receives electronically from the Site a shipping confirmation on which the tracking number of their package is indicated.

The Customer can follow the progress of the processing of his order in his secure personal space “My Account” accessible on the Site or by going, with his parcel tracking number, to the websites made available by La Poste, Colissimo, Mondial Relay, TNT:

https://www.csuivi.courrier.laposte.fr for delivery by Tracked Letter

https://www.coliposte.net for delivery by Colissimo

https://www.tnt.fr/public/suivi_colis/recherche/index.do for TNT delivery

http://www.mondialrelay.fr/suivi-de-colis/ for delivery to Relay Points

Each delivery is deemed to have been made as soon as the product is made available to the Customer by our carriers, evidenced by the delivery tracking offered on the websites of our carriers mentioned above.

If 7 working days after dispatch of the package, the Customer has not received any news of their order, they must contact the post office or the chosen carrier. If the package appears to have no trace, the Customer must contact Period as quickly as possible at sav@perdieme.com

If neither the Post Office nor the delivery tracking system offered on the websites of our carriers mentioned above say they have any trace of this package, the Customer must then contact the

When the Customer wishes, conversely, to continue their order and receive their product despite the delay:

- If the package is found, it is sent to the Customer: the reception procedure then follows its normal course (deposit of the package or delivery notice)

- If the package is declared lost (the final response is often formulated within the maximum time limit, i.e. three weeks), PERIOD then notifies the Customer and immediately initiates reimbursement of the package (products and shipping costs).

The following are considered in particular as cases of force majeure relieving PERIOD of its obligation to deliver: war, riot, fire, flood, strikes, accidents, inability to be supplied.

In any case, delivery of our products on time can only occur if the Customer is up to date with his obligations.

It is up to the Customer to check shipments on arrival and to make any reservations and complaints that appear justified, or even to refuse the package, if it is likely to have been opened or if it bears obvious traces of damage. deterioration.

Said reservations and complaints must be sent to the Post Office by registered letter with acknowledgment of receipt.

Art. #9: Returns

Please note that the legal withdrawal period in accordance with the Consumer Code is 30 days, without having to provide reasons or pay penalties. This period begins from receipt of the Products.

Without prejudice to the right of withdrawal under the Consumer Code, we also offer the Customer who is not satisfied a period of 30 days * from the date of receipt of the order to return it and obtain a refund or having products, corresponding to the amount of sums already paid. The withdrawal form is available on request at sav@perdieme.com or directly at this link

For promotional periods which will be mentioned on the Site, the withdrawal period may be extended.

If the Customer does not make their return within 30 calendar days after receipt, we reserve the right to generate a credit in place of a refund on the initial payment method. This credit will be valid for 1 year on our site and in our stores.

For any questions or complaints, you can write to sav@perdieme.com

ESHOP:

For any order made on the Site, the Customer can return the item(s) that do not suit them via the site or in store within 30 days.

To send their request for a credit or refund on our eshop, the Customer must contact Perdième customer service directly on sav@perdieme.com

He must indicate why he wishes to make a return, and specify whether he wishes a credit or a refund (in the event of a definitive return).

The customer will receive by email, within a maximum of 2 working days, instructions for shipping the Product(s) they wish to return to us, accompanied by the Perdième return slip.

New Product(s), unworn or soiled, unwashed, tried on with protection, undamaged with uncut label can be returned within 30 days. In the event of a full return of the order, the promotional items offered (storage bag, or other) must also be returned under penalty of deduction of their actual commercial value from the amount refunded.

The Product must be returned in new condition, in its original packaging and accompanied by the order return form.

In the absence of the order return slip inside the package, Perdième will not be able to trace the order and will not be able to reimburse or create a credit note for the returned Products.

In the event of a refund request:

Returned Products will be refunded to the Customer within a maximum period of 7 days from their return to the warehouse by Perdième

Once the Products have been received, checked and accepted by our services, the reimbursement of the returned Products at the invoiced price will be made by crediting the amount to be reimbursed to the Customer's bank account debited during the transaction.

Delivery costs will not be refunded and remain the responsibility of the Customer.

In case of exchange request:

The customer upon request will receive a code allowing them to be exempt from shipping costs for their new order.

Art. n°10: Legal guarantees

The Products benefit from guarantees of conformity and hidden defects.

Without prejudice to the withdrawal period provided for in article no. 9, in the event that the items delivered do not conform in nature or quality to the specifications indicated in the delivery note, the Customer must inform Customer Service by writing to hello@perdieme.com

He will then receive a return slip by email, which he will print.

The Product must be returned in new condition, in its original packaging and accompanied by the return slip, to the address indicated on this return slip.

Once the Product is received, checked, and accepted by our services, Period will send a new Product corresponding to the Customer's order and conforming to the description of the Product.

If the Product is no longer available, Period will notify the Customer by email and offer to benefit from a credit or reimbursement of the amount of the returned Product.

The credit would then be available in the “My discount vouchers” section in the Customer’s “My account” category. Reimbursement of the returned Product at the invoice price would be made by crediting the amount to be reimbursed to the Customer's bank account debited during the transaction.

The withdrawal period does not start again after receipt of the new Product.

Art. n°11: Responsibility of PERIOD

Period cannot be held responsible if the Site is inaccessible or presents access anomalies or bugs of any kind for any reason whatsoever.

Confidentiality of personal data:

The personal data collected on the Site www.perdieme.com are necessary to process the order.

When an order is placed on the Site by any new Customer, this database is enriched with information concerning them, which will subsequently make it possible to better meet their expectations and facilitate the assistance services provided. by Customer Service.

In accordance with the law of January 6, 1978, the Customer has a right of access to personal data concerning him which he can exercise in writing with Customer Service at the address hello@perdieme.com , without prejudice to the right which he also has to object for just cause to the processing of this data.

Intellectual property rights:

All Products, as well as the texts, comments, photos, brands, graphics, concept, illustrations and images making up the Site are the exclusive property of the PERIOD company and are protected by intellectual property rights in France and throughout the world. .

Any total or partial reproduction of these elements or of the Site is strictly prohibited.

Applicable law and competent jurisdiction:

These General Terms and Conditions are subject to French law. Questions of dispute which may arise on their validity, their interpretation, and their execution are subject to the exclusive jurisdiction of the courts of Paris unless there is a mandatory procedural rule to the contrary.

If the Customer encounters difficulties when ordering or delivering Period items. Lingerie and considers that the rights granted to him as a consumer have not been respected, he can send his written complaint to the email address hello@periodlingerie.com in order to request an amicable resolution of the dispute directly from Period .

If the dispute could not be resolved within the framework of the written complaint previously submitted to Customer Service, the Customer has the right to have recourse free of charge, within one year from this complaint, to a mediator of consumption with a view to amicably resolving the dispute between it and PERIOD

For this purpose, PERIOD provides the Client with the MEDICYS mediation center, which is a mediator authorized by the Commission for the Evaluation and Control of Consumer Mediation (CECMC). The contact details of the MEDICYS mediation center are as follows:

The Customer also has the right to request the resolution of his dispute on the online dispute resolution (ODR) platform made available by the European Commission, if he resides in an EU country, in Norway, in Iceland or in Liechtenstein and if the dispute relates to a purchase made online. This ODR platform is accessible via the following email address: http://ec.europa.eu/consumers/odr/ .

The use of mediation by the Client is an alternative mechanism which does not constitute a precondition for taking legal action.